Refund policy

Returns

Unopened, unworn socks in their original packaging can be returned within 30 days of delivery for a full refund of the item price. For hygiene reasons, socks that have been opened or worn are final sale.

 

Damaged or faulty items

If your order arrives damaged, faulty or wrong, email us at stickwalkco@gmail.com within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.

 

How to start a return

Email stickwalkco@gmail.com with your order number. We'll reply with the return address and instructions. Return shipping for unopened items is paid by the customer unless the item was faulty or sent in error.

 

Refunds

Once we receive and check your return, we'll email you and refund your original payment method within 5–10 business days. Original shipping costs are non-refundable.

 

Discounted and pre-order items

Items bought with a founding or promotional discount can be returned under the same rules, refunded at the price paid.